American General Life Insurance Company (AGL) is part of the American International Group (AIG) family of insurance companies. AGL offers a range of life insurance, annuity, and supplemental health products.
If you’re an AGL customer looking to get in touch with the company, there are a few options:
The main way to contact AGL is by phone. The company provides several toll-free customer service numbers:
This number connects you with an AIG Direct licensed sales agent to discuss new policy purchases and quotes.
This number reaches AIG Direct customer service for existing policy questions and service needs.
For general customer support regarding an American General Life Insurance policy, call this toll-free number.
The AGL contact center is available weekdays from 7am to 5pm Pacific Time. You can also request a customer service call back online.
AGL also provides online contact options:
These online options let you contact AGL on your schedule and through your preferred digital channel.
To send written correspondence to AGL insurance, you can mail letters to these headquarters addresses:
American General Life Insurance Co.
2727-A Allen Parkway
Houston, TX 77019
This is the main headquarters and mailing address for American General Life Insurance Company administrative offices.
AIG Direct
9640 Granite Ridge Drive, Suite 200
San Diego, CA 92123
The AIG Direct office handles new business, sales, and service contacts for AGL policies.
If you have a specific department or individual’s name, include it on your mailed letter to direct it properly.
Rather than contacting the company directly, you may need to get in touch with your specific AGL agent or broker who manages your policies.
To find your agent’s phone number or email:
Getting in touch with your personal AGL representative ensures you receive personalized service for your insurance needs.
For corporate or media inquiries to executive management, you can contact AGL leadership:
These contacts are for formal shareholder, press, and public company matters. For customer service, use the toll-free numbers instead.
To ensure you are contacting official American General channels:
Following these tips will help avoid any potential scams impersonating AGL customer service contacts. Only use published contact info from AGL directly.
Beyond the main AGL customer service resources, you may need to contact specific departments for certain policy or claim issues:
AGL provides these dedicated service numbers for claims handling, travel insurance, and high net worth services.
You can also send faxes to 1-866-283-7127 or write to American General Life Insurance Co. at P.O. Box 4373, Houston TX 77210-4373 for common customer service requests.
While AGL does not have public branch office locations, their nationwide network of independent agents have local offices you can often visit in person.
To find an AGL agent office in your state:
An in-person meeting can sometimes resolve issues better than over the phone. Locate a licensed AGL representative nearby to visit their office if needed.
If you need to file a formal complaint against AGL or one of its agents, contact:
Provide full details of the issue and relevant policy/claim numbers. You can also call AGL customer service to get complaint submission instructions or request an internal review.
It’s important to follow proper procedures for any escalated disputes so that American General has the details to best investigate and handle the complaint.
Reaching out to AGL through these methods will put you in touch with the company timely for any insurance needs or questions. Just be sure to always verify official contact sources and never provide sensitive personal information over unverified channels. With the proper contacts, AGL aims to provide quality customer service and support.
Is AIG the same as American General Life insurance?
(AIG Parent). Unless the context indicates otherwise, the terms “AGL” and the “Company” mean American General Life Insurance Company and its consolidated entities, and the term “AIG Parent” means American International Group, Inc.
How to look up my American General Life Insurance policy?
For a personal policy: Look through your paper and digital files, including your email . Check your bills for past premium payments and any policy information. Ask loved ones: Also, ask your spouse, children, parents, siblings, and other loved ones.
Can I cash in my American General Life Insurance Policy?
You have the option, with cash value, to surrender your policy and withdraw the total cash value of your policy . If you do surrender your policy though, you will no longer have life insurance coverage.
What is the new name for American General Life insurance?