Free Fillable Forms - How to Resolve Errors

If your return is missing information or some of that information is incorrect, the Fillable Forms program will reject your return. The program will email the error messages showing why your return was rejected to you. This chart lays out the steps to take to correct the errors. If you need additional assistance with the error message, please contact us.

Step 1 Tab – Mark Checking or Savings oval on Form 760, Page 2.

You claimed a Refund and provided the bank routing/account numbers, but you did not mark the Checking or Savings oval.

Error: The element 'SpouseTaxAdjustment' in namespace 'http://www.irs.gov/efile' has invalid child element 'SecdVAGI' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'SecdTaxAdjustment' in namespace 'http://www.irs.gov/efile'.

Enter the Spouse’s VAGI into the field / box next to Line 18.
Enter the amount of the Spouse Tax Adjustment in Line 18.

Both fields must be complete in order to claim the Spouse Tax Adjustment.

The amount for the adjustment may not exceed $259. See the Virginia Tax instructions for full details.

Enter "1" in the field to claim the exemption. Only a value of "1" is allowed in each field, (unless entering number of dependents).
If you are not claiming an exemption, leave the field blank.

Make sure VA is selected as the state (when applicable) on your withholding forms.
Correct manual calculations for VA amounts entered on Line 20A and/or Line 20B.

Step 1 Tab and Step 2 Tab – Update ID details. Partially completed / blank fields reject the return.

If you provide your ID details, complete ALL fields listed in the sections below.

Step 1 Tab

VA Driver's License Information – You/Spouse
Issue Date – You/Spouse

Step 2 Tab, Section 4

Type of ID – You/Spouse
ID State – You/Spouse
ID Expiration Date – You/Spouse
Non-expiring checkbox – You / Spouse

If you don’t have an ID or choose not to provide the details, leave all of the above fields blank on your return.

If you have $0 to report, mark the checkbox and leave Line 35 blank.
If you report $1 or more, enter the amount in Line 35 and leave the checkbox blank.

Step 1 Tab – Provide the Routing Transit Number of your bank.

You claimed a Refund and you need to provide the bank routing transit number for the direct deposit on Form 760, page 2.

Step 1 Tab – Mark Checking or Savings oval on Step 1 Tab.

You claimed a Tax Due and provided the bank routing/account numbers, but you did not mark the Checking or Savings oval.

The routing transit number must have 9 digits.
The 1st two digits must begin with one of the following sequence of numbers: 01 | 02 | 03 | 04 |05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 | 21 | 22 | 23 |24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32.

Add/View Forms – Update your 760-ADJ for $0 amounts.

Click Add/View Forms.
Select Form 760-ADJ and make the related change.

If you have nothing to claim, do not enter $0.
If you enter $0 but no codes, go to each field and delete the $0 amount.

If you have nothing to claim, do not enter $0.
If you enter $0 but no codes, go to each field and delete the $0 amount.

If you have nothing to claim, do not enter $0.
If you enter $0 but no codes, go to each field and delete the $0 amount.

Add/View Forms – Update your W-2 for missing information.

Click Add/View Forms.
Select Form W-2 and make the related change

Error Message	Error Solution
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'EmployerEIN' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'CorrectedW2Ind, EmployeeSSN' in namespace 'http://www.irs.gov/efile'.	Provide the Employee SSN in Box A.
Error: The element 'IRSW2' in namespace 'http://www.irs.gov/efile' has invalid child element 'EmployerNameControlTxt' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'EmployerEIN' in namespace 'http://www.irs.gov/efile'.	Identification Number (EIN) in Box B of the W-2.

Add/View Forms – Update your W-2.

Click Add/View Forms.
Select Form W-2 or W-2G and make the related change.

Provide the Zip Code in the Winner's Information section

Add/View Forms – Update your 1099-R.

Click Add/View Forms.
Select Form 1099-R and make the related change.

Error Message	Error Solution
Error: The element 'IRS1099R' in namespace 'http://www.irs.gov/efile' has invalid child element 'PayerEIN' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'CorrectedInd, PayerNameControlTxt' in namespace 'http://www.irs.gov/efile'.	Provide the Payer Name and Payer Address.
Error: The element 'IRS1099R' in namespace 'http://www.irs.gov/efile' has invalid child element 'PayerUSAddress' in namespace 'http://www.irs.gov/efile'. List of possible elements expected: 'CorrectedInd, PayerNameControlTxt' in namespace 'http://www.irs.gov/efile'.	Provide the Payer Name.

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