We can assist parents, carers and students who do not speak or understand English well, the deaf or hearing impaired and those with a speech impairment. If you need another kind of support to make a complaint, please let us know and our staff will do their best to help you. Our Easy Read guide explains with words and pictures how to make a complaint, give a compliment, or suggestion to our schools. The guide also contains information about supports available to make a complaint. Easy Read guide The National Relay Service is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.
Our schools and communities will make sure that written communication is appropriate, fair and easy to read.
You may bring a friend or relative to be your support at meetings. For more information about how others can assist you in making and progressing a complaint, see our guide about the role of support persons and advocates.
We can arrange onsite, online or telephone interpreting and translation services for meetings or interviews with a school or the Department of Education, if available - just ask beforehand.
Visit translated documents to search for more information about the department.